Warranty
1. Introduction
1.1. Surfari Campers (“the Company”) provides a limited Warranty for its pre-fabricated campervan fit-outs (the Product) to ensure that they are free from defects in materials and workmanship. This Warranty covers the original Customer who purchased the Product and is subject to the terms set forth below.
1.2. This Warranty is to be interpreted and applied in conjunction with the Terms of Service in effect at the time the Product was purchased.
1.3. Please carefully review the Warranty coverage and exclusions before proceeding with any Warranty Claims.
1.4. Customers are encouraged to contact the Company as soon as practicable after an Event occurs, which could give rise to the Warranty being enacted.
2. Warranty Coverage
2.1. The Company warrants that the Product will be free from defects in materials and workmanship for a period of six (6) months from the date that Transfer of ownership to Customer takes effect.
2.2. This Warranty applies only to the original Customer and is non-transferable to subsequent owners of the vehicle, or the Product. The Warranty includes:
2.2.1. Defects in materials: Any faults or failures caused by poor quality or defective materials used in the manufacture of the Product.
2.2.2. Workmanship defects: Any issues resulting from manufacturing processes, including poor assembly or construction.
2.2.3. Manufacturing faults: Any damage or malfunction that occurs due to issues in the production of the Product that are not caused by misuse or improper handling by the Customer.
2.3. If the Product is found to have defects that meet the above criteria within the Warranty period, the Company will repair, replace, or refund the purchase price of the Product, depending on the specific circumstances.
3. Exclusions
3.1. This Warranty does not cover:
3.1.1. Damage caused by improper installation, misuse, or neglect;
3.1.2. Wear and tear from normal usage;
3.1.3. Alterations made to the Product by the Customer, or any third party not authorised by the Company;
3.1.4. Misuse or handling of the Product that deviates from the provided instructions;
3.1.5. Water damage or mould resulting from exposure to liquids, moisture, condensation, gas, or solids;
3.1.6. Excessive UV exposure that leads to degradation of the materials;
3.1.7. Commercial or rental use of the Product;
3.1.8. Damage caused by pests or infestations (e.g., rodents, cockroaches, ants, insects);
3.1.9. Damage caused by animals, including but not limited to urine, chewing, scratching, or other forms of damage caused by pets or animals;
3.1.10. Corrosion or damage caused by excessive exposure to salt environments, including but not limited to saltwater, salty air, or beach environments. This includes, but is not limited to, corrosion of metal parts, degradation of materials, or other damage caused by excessive exposure to salt;
3.1.11. When the Vehicle or Storage Facility housing the Product, has been in an accident of any kind, where the Product is consequently subjected to impact, dislodgement, or crushing.
4. Warranty Claim Process
4.1. Claims should be submitted to the Company via the contact details provided in the Warranty documentation or the Company’s website, within 48 hours of the Customer becoming aware of the Defect.
4.2. To file a Warranty Claim, the Customer must provide the following information to the Company within the Warranty period:
4.2.1. Order details (including order number and date of purchase);
4.2.2. Customer's full name and Nominated Address;
4.2.3. Part number or part description of the defective item;
4.2.4. Supporting photos of the defective Product showing the damage or malfunction (photos should clearly depict the issue);
4.2.5. Description of the Defect, including any symptoms or issues experienced.
4.2.6. Proof of purchase: A copy of the receipt or tax invoice to confirm the purchase date and Warranty eligibility.
4.3. After the Customer becomes aware of the Product Defect, the Product must not be used until the Company has assessed the Claim and advised the Customer that it is safe to use the Product.
4.4. Upon receiving the Claim, the Company may request further documentation or evidence as part of the assessment process.
5. Assessment of Damage
5.1. Upon receipt of the Warranty Claim, the Company will assess the Defect based on the photos, description, and any other supporting documentation provided by the Customer.
5.2. The Company may, at its discretion, ask for the Product to be returned for a closer inspection, or request more detailed photos or additional information.
5.3. Authorised personnel or an Appointed Third-Party Inspector may assess the Defect, and the Company will determine if the damage is covered under the Warranty.
5.4. If the Defect is found to be caused by a covered issue, that is, for any reason listed in clause 2.2, the Company will proceed with the remedy process as described in this Warranty.
5.5. If the damage is determined to be outside the scope of the Warranty, that is, for any reason listed in clause 3, the Company will notify the Customer of the exclusion and may offer repair services for a fee.
6. Warranty Remedies
6.1. If the Product is found to be defective within the Warranty period, the Company, at its discretion, will perform one of the following actions to remedy the Defect:
6.1.1. Repair the defective Product or part;
6.1.2. Replace the defective Product or part with the same or a comparable item (subject to availability); or
6.1.3. Refund the purchase price of the defective Product if a repair or replacement is not feasible.
7. Limitations of Liability
7.1. The Warranty is the sole and exclusive remedy available to the Customer.
7.2. The Company’s liability under this Warranty is limited to the repair, replacement, or refund of the Product as detailed in clause 7.1.
7.3. The Warranty does not include any other damages, including indirect, incidental, or consequential damages whatsoever.
8. Transferability and Non-Transferability
8.1. This Warranty applies only to the original Customer and is non-transferable. Any Warranty Claims made by a third party, such as a subsequent buyer, will not be accepted.
9. Contact Information
Surfari Campers
Email: surfaricampers@gmail.com
10. Definitions
Accident: Refers to any incident where the Vehicle or Storage Facility housing the Product is involved in a collision or impact, resulting in damage to the Product.
Appointed Third-Party Inspector: An individual or business entity authorised by the Company to assess the Defect or damage under the Warranty.
Commercial Use: The use of the Product for business, rental, or any other profit-making activity.
Customer: The original purchaser of the Product from the Company, whose name and contact information is recorded in the transaction details.
Defect: A fault or failure in the Product caused by manufacturing or material issues that affects its functionality or performance, as defined in clause 2.2.
Damage: Any harm or impairment to the Product, including physical deterioration, corrosion, breakage, or other issues that reduce its usability or quality.
Event: Any occurrence that may give rise to the Warranty being enacted, such as discovering a defect or malfunction in the Product.
Excessive UV Exposure: Prolonged or intense exposure to ultraviolet rays that causes degradation of the Product’s materials or finishes.
Exclusion: Specific conditions or types of damage not covered by the Warranty, as detailed in clause 3 of this Warranty.
Manufacturer Faults: Defects that occur during the production or assembly process, which are not attributable to misuse or improper handling.
Misuse: Any use of the Product that deviates from the instructions provided by the Company, including improper handling, installation, or usage outside of the intended purpose.
Nominated Address: The physical address provided by the Customer for the delivery of the Product.
Pests: Refers to animals such as rodents, cockroaches, ants, and insects that can infest and damage the Product.
Product: The pre-fabricated campervan fit-out or any other product sold by the Company to the Customer.
Proof of Purchase: Documentation provided by the Customer, such as a receipt or tax invoice, confirming the purchase date and eligibility for the Warranty.
Refund: The return of the purchase price of the defective Product to the Customer, as determined by the Company, if a repair or replacement of the product is not feasible. Approved Refunds will be remitted in Australian Dollars.
Storage Facility: Any location where the Product is stored before installation, including, but not limited to, the Customer’s garage, shed, warehouse, an offsite secure or self-storage facility, or any other area where the Product is held by the Customer, before being installed.
Transfer of Ownership: The moment when the legal ownership of the Product passes from The Company to the Customer, as outlined in the Terms of Service.
Vehicle: The campervan or other vehicle (automobile) that the Product is installed in or intended to be installed in.
Warranty: The limited guarantee provided by the Company that ensures the Product is free from defects in materials and workmanship for the period specified in this document.
Warranty Claim: The process by which the Customer requests the enforcement of the Warranty based on the existence of a Defect or damage to the Product.
Warranty Period: The six (6) month period starting from the date of Transfer of Ownership to the Customer during which the Warranty is valid.